Apple and Glass-Take Two.

Just a reminder, this blog has officially moved.  I’ll keep co-posting for the next couple of months but the new home is Juliembrown.com/blog.

I’ve posted before about the Apple store and Glass.  While some have reported being ooh’d and ah’d over with their glass, I and a few other explorers have had a different response.  No one acknowledges them.  They may look, stare, or gesture, but no one talks or even mentions them. I wasn’t trying to tease them, but a bit of bad luck and my natural grace caused me to drop my iPhone 5 on Saturday and shatter the screen.  Apple now does repairs for screen damage on iPhones (unless you’re one of those hip kids that think it’s now cool to have a busted phone), and since I’m ineligible for upgrade, I decided it was more cost effective to spend a bit on a replacement rather than an out-of-contract phone upgrade.

It was still functional, just looked horrible.

My mom accompanied me this time, and we were soon checked in and sat at the “Genius Bar” to await whichever blue shirted Apple employee was going to help me.  I’m not poking fun at them, they truly have never been anything but helpful and knowledgeable.  As I was waiting at this very full bar, an older gentleman asked me “So, how are you liking Glass?”  Within a few minutes of explaining my time with Glass, four other people at the bar were now looking at me and asking me about Glass.

I should say here that I am usually an introverted person, but Glass forces you out of that bubble.  You get used to being asked about it or even demoing it to people.  One of the Apple employees who was helping a neighboring person even jumped in the conversation. He quickly withdrew once we started talking about features and went back to helping his customer (which reinforced the statement that they were not allowed to acknowledge Glass).  My phone was fixed and I had a fun night with Glass and the mall.  Even a host at a restaurant came up to ask me about it.  General reactions, despite negativity in the media, are “That is so cool!” “I can’t wait to get one.”  “Wow, that is mind-blowing!”

Taken #throughglass

Taken #throughglass

Apple and Glass

I’ll admit it.  I’m an Apple fan girl.  I own several Apple products and their customer service is amazing. When Google Glass came out, they released an app for Android devices called the “My Glass” app.  This app is the companion to the Glass unit.  It allows you to set up WiFi, add apps to your unit, as well as make other configurations.  This is taken from the app page:

See, even Google has a sense of humor.

See, even Google has a sense of humor.

There is not, however, an iOS app for Glass yet.  This is unfortunate, but you can still configure via a website online (Or, if you have an android tablet as I do, you’re all set).   I wish we iPhone users had a bit more functionality.  Until that time, I’ll get by.

I recently had my macbook pro cord begin to split.  It’s still under warranty, so I knew I could just get a replacement.  Off to the Apple store I went, with a 12:45 appointment at the “Genius Bar”. I had to stop by the Charlotte Running CoElectric Run pickup event first, to which I experienced my first “Is that Google Glass?” notice from a stranger.  The guy in front of me waited about 20 minutes in line with me before finally asking. He knew all about them, and even asked if I was a developer.  We continued on our way, picked up our packets and went straight to the Apple store at South Park.

I have never seen it empty, but apparently that is what it looks like.

I walked in and made my way to the check-in guy.  I immediately noticed I was getting some looks from employees, in fact one looked like Santa had just walked into the store.

Ridiculously Accurate.

I should make a note here that I have read a few posts on the Glass explorer communities where they heard Apple employees were not allowed to talk or acknowledge Glass in the store.  That was part of the reason I wanted to wear Glass into the store. I wanted to see if it was true.

I was sent to the bar to have a seat, wherein my appointed Apple Genius came by to make the swap out for my cord.  He smiled rather largely and began the replacement process. Which involves him pulling up my warranty info and doing a lot of quick selecting on his iPad.  The entire process, his eyes drifted from glass to my face and back to his iPad.

He attempted some of the worst small talk in the world, which only leads me to believe that those posts are accurate. You would think that someone with the technological knowledge that these Apple employees have, or the sheer excitement they were displaying,  would have asked unless they had some policy against it.  I have my own policy with Glass.  Unless I’m in a hurry, and you ask about Glass or ask to try them on, I will totally let you.  I will put it on Guest Mode and let you do a few things with it, no qualms about it.